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Vibe
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Elevate hybrid collaboration with the Vibe Board S1 55”, a professional 4K interactive smart whiteboard trusted by 40,000+ businesses. Engineered with dual-processor architecture—Intel Core i7 (x86) for Windows applications and ARM RK3588 (8-core) for instant whiteboard responsiveness—this system eliminates lag while supporting full enterprise software. The 20-point infrared multi-touch enables simultaneous input for up to 20 users, while <4.5ms touch response and 8ms latency deliver natural pen-on-paper precision. The infinite canvas removes physical whiteboard limits, letting teams brainstorm, annotate, and visualize projects without constraints.
Designed for high-performance collaboration, the S1 features a 55-inch 4K UHD display (3840×2160) with 10-bit color, 350 cd/m² brightness, anti-glare and anti-fingerprint coating, and 178° viewing angles for clear visibility from every seat. Its infrared touch system works with fingers, passive styluses, or gloved hands—no battery-powered pens required. Sleek, durable construction ensures professional aesthetics in conference rooms, classrooms, or design studios.
The hybrid Intel Core i7 + ARM architecture delivers desktop-class Windows performance and power-efficient native whiteboard interaction. 16GB RAM, 512GB SSD, and ARM’s 8GB RAM/64GB eMMC provide smooth multitasking across video calls, CAD apps, and enterprise software. Built-in dual 10W speakers (20W total) fill small-to-medium rooms with clear audio. Multiple USB-C ports and HDMI 2.0, along with AirPlay and web casting, enable seamless connectivity for laptops, tablets, and other devices. At 52 lbs, it mounts easily on 200mm x 200mm VESA mounts or optional mobile stands, combining flexibility with stable performance.
General Information
Display Panel Specifications
Screen Features:
Dimensions & Weight
Board Dimensions:
Optional Stand (Sold Separately):
Dual Processor System Architecture
X86 Processor (Primary):
ARM Processor (Secondary):
Security:
Touch Technology
Multi-Touch Capabilities:
Connectivity & Ports
USB-C Ports:
HDMI Port:
Power Specifications
Audio System
What's Included
Accessories in Box:
Optional Accessories:
Software & Features - Vibe Board S1 Capabilities
Whiteboarding - Vibe Canvas:
Annotation Features:
Screen Casting & Mirroring:
Mac/iOS - AirPlay:
Windows - Web Cast:
Remote Control Options:
Vibe One Mobile App:
Vibe One Web App:
Features & Benefits
Use Cases & Applications
System Performance
Display Quality
Touch Performance
Wireless Capabilities
Mounting & Installation Options
Assembly & Installation
Software Ecosystem
Security & Privacy
Thank you for purchasing Vibe S1 55" Interactive Touchscreen Smart Whiteboard.
The warranties provided by Vibe Inc. (Vibe) in this Limited Hardware Warranty apply only to Hardware Products you purchase for your use, and not for resale. The term "Hardware Product" means a computing device with a specific function and limited configuration ability. The Hardware Product is sold by Vibe for the purpose of executing the specific Vibe Software supplied with it. NOTHING IN THIS STATEMENT OF LIMITED WARRANTY AFFECTS ANY STATUTORY RIGHTS OF CONSUMERS THAT CANNOT BE WAIVED OR LIMITED BY CONTRACT.
Vibe warrants that the hardware components of its Hardware Product shall be free from material defects in design, materials, and workmanship and will function, under normal use and circumstances, in accordance with the documentation provided, for a period of twelve (12) months from the date of activation of the hardware product. If the Hardware product has not been activated within 60 days of purchase, the warranty will be valid for fifteen (15) months from the date of Vibe's shipment of the Hardware product ("Warranty Period").
After the Warranty Period, certain return material authorization ("RMA") services, as provided by Vibe (which are not covered under this warranty), are available for all Hardware Products pursuant to a purchased and active Vibe support agreement.
Your sole and exclusive remedy, and Vibe's sole and exclusive liability for defective hardware components, shall be that Vibe, subject to the terms and conditions of this section, and solely upon confirmation of a defect or failure of a hardware component to perform as warranted, shall at its sole option, either repair or replace the nonconforming hardware component or return of the price paid for the Hardware Product. All replacement parts furnished to you under this warranty shall be refurbished and equivalent to new, and shall be warranted as new for the remainder of the original warranty period. If a hardware failure occurs in the first 30 days from the product's software activation, Vibe will replace it with new part or full unit as may be needed. All defective parts, which have been replaced, shall become the property of Vibe. All defective parts that have been repaired shall remain Your property. This warranty gives You specific legal rights. You may have other rights that vary from state to state.
The foregoing warranties and remedies shall be void as to any Hardware Products damaged or rendered unserviceable by one or more of the following:
The warranty period is not extended if Vibe repairs or replaces a warranted product or any parts. Vibe may change the availability of limited hardware warranties, at its discretion, but any changes will not be retroactive.
If a Hardware Product or one of its component parts does not function as warranted during the warranty period, and such nonconformance can be verified by Vibe, Vibe, at its election, will provide either return and replacement service or replacement with a refurbished part/unit for the Hardware Product under the type of warranty service Vibe designates for that Hardware Product. A defective Hardware Product or one of its component parts may only be returned to Vibe upon Vibe's prior written approval. Any such approval shall reference an RMA number issued by an authorized Vibe service representative. To request an RMA number, you or your local Vibe Certified Solution Provider ("CCSP/CSP/ACSP") must contact Vibe's Technical Assistance Center ("TAC") and open a Service Request via OFFICE LIVING STORE. You should always register the Hardware Product in your Vibe User Center account. If you do not register the Hardware Product with Vibe, you may be required to present proof of purchase as evidence of your entitlement to warranty service. The Hardware Product's identification number will be required for all RMA cases.
Transportation costs, if any, incurred in connection with the return of a defective Hardware Product to Vibe shall be borne by You. Any transportation costs incurred in connection with the redelivery of a repaired or replacement item to You by Vibe shall be borne by Vibe; provided, however, that if Vibe determines, in its sole discretion, that the allegedly defective item is not covered by the terms and conditions of the warranty or that a warranty claim is made after the warranty period, the cost of the repair by Vibe, including all shipping expenses, shall be reimbursed by You.
Vibe will attempt to diagnose and resolve your problem over the phone or web. Upon determination of the hardware issue is related to a malfunction of one of the Hardware Product components, an RMA process will be initiated by Vibe's TAC. Vibe's TAC will either issue a replacement of the faulty part (like Power Supply, TV set, etc.) or a full Unit Replacement.
For Warranty Replacement service, it is required that you deliver the faulty unit to a location Vibe designates and provide courier name and tracking number to Vibe's TAC. After the Faulty unit is returned to Vibe, Vibe will use commercially reasonable efforts to ship the replacement hardware within seven (7) business days. Actual delivery times may vary depending on Your location. Vibe's TAC will send the required hardware to the Hardware Product's physical location, as it appears in your User Center and as verified with You when opening the Support Service Request.
You agree:
Report any defects or damages promptly to Office Living Store from whom the product was purchased with your dated proof of purchase. If repair is covered under the warranty, we'll arrange to have it resolved.
To submit a claim, please provide the following information:
This information can be submitted via email to: support@officelivingstore.com
Applicable Areas
The Vibe Store exclusively sells and ships items within the United States and some areas in Canada.
Shipping Costs
For orders shipped to 48 contiguous United States, Standard Factory Shipping is complimentary for orders equal to or over $150.
For Alaska, Hawaii, and Puerto Rico, shipping costs apply. Please contact support@officelivingstore.com for individual quotes.
Shipping Methods
Our standard free shipping method is ground service (parcel) and curbside delivery with liftgate (truck / LTL). This means drivers are not allowed to bring packages beyond the curbside due to liability/insurance issues. Please note that our shipping services cannot deliver to P.O. Box addresses.
For orders with 75" boards, or 55" boards with stands (quantities over 4), paid shipping options are available. You can select these options on the checkout page:
For specialized paid deliveries, you may need to contact our support team to schedule before checkout. Tracking details will be emailed when your order ships. Please provide a valid phone number, as carriers will call 24-48 hours before arrival to schedule a delivery appointment. Exact timing depends on carrier availability.
The shipping carriers we collaborate with include:
For customized shipping needs or other questions, please contact support@officelivingstore.com.
Lead Time
Once your order is placed, you will receive an order confirmation email. It will take 2-3 business days for your order to process. For orders placed during holidays, the processing times may differ.
You will receive the shipping confirmation email once the orders are ready to ship. Please note that when purchasing multiple items in one order, they may be dispatched separately, and you will receive individual shipping confirmation emails for the products ship.
How to Track
Track your order on our order tracking page or through the shipping confirmation email, which includes a tracking number and link.
For urgent order updates, please contact support@officelivingstore.com.
Update Your Shipping Information
Before finalizing your order, please carefully review all details, including name, shipping address, and products, to ensure accuracy and prevent potential issues.
For any amendments to shipping information prior to dispatch, contact us at support@officelivingstore.com.
Should you need to modify details while your order is in transit, please also reach out to support@officelivingstore.com. Please note that any re-consignment may incur additional fees and we cannot guarantee that all changes or modifications can be made.
We highly encourage to please review your detailed information so that this will not cause any service or transit delays.
Non-delivery or Shipping Damage
Please contact support@officelivingstore.com for assistance. We will respond within 1 business day.
For any questions regarding our warranty, return and exchange policy, please contact our customer support team at support@officelivingstore.com or call (332) 286-0535.

Elevate hybrid collaboration with the Vibe Board S1 55”, a professional 4K interactive smart whiteboard trusted by 40,000+ businesses. Engineered with dual-processor architecture—Intel Core i7 (x86) for Windows applications and ARM RK3588 (8-core) for instant whiteboard responsiveness—this system eliminates lag while supporting full enterprise software. The 20-point infrared multi-touch enables simultaneous input for up to 20 users, while <4.5ms touch response and 8ms latency deliver natural pen-on-paper precision. The infinite canvas removes physical whiteboard limits, letting teams brainstorm, annotate, and visualize projects without constraints.
Designed for high-performance collaboration, the S1 features a 55-inch 4K UHD display (3840×2160) with 10-bit color, 350 cd/m² brightness, anti-glare and anti-fingerprint coating, and 178° viewing angles for clear visibility from every seat. Its infrared touch system works with fingers, passive styluses, or gloved hands—no battery-powered pens required. Sleek, durable construction ensures professional aesthetics in conference rooms, classrooms, or design studios.
The hybrid Intel Core i7 + ARM architecture delivers desktop-class Windows performance and power-efficient native whiteboard interaction. 16GB RAM, 512GB SSD, and ARM’s 8GB RAM/64GB eMMC provide smooth multitasking across video calls, CAD apps, and enterprise software. Built-in dual 10W speakers (20W total) fill small-to-medium rooms with clear audio. Multiple USB-C ports and HDMI 2.0, along with AirPlay and web casting, enable seamless connectivity for laptops, tablets, and other devices. At 52 lbs, it mounts easily on 200mm x 200mm VESA mounts or optional mobile stands, combining flexibility with stable performance.
General Information
Display Panel Specifications
Screen Features:
Dimensions & Weight
Board Dimensions:
Optional Stand (Sold Separately):
Dual Processor System Architecture
X86 Processor (Primary):
ARM Processor (Secondary):
Security:
Touch Technology
Multi-Touch Capabilities:
Connectivity & Ports
USB-C Ports:
HDMI Port:
Power Specifications
Audio System
What's Included
Accessories in Box:
Optional Accessories:
Software & Features - Vibe Board S1 Capabilities
Whiteboarding - Vibe Canvas:
Annotation Features:
Screen Casting & Mirroring:
Mac/iOS - AirPlay:
Windows - Web Cast:
Remote Control Options:
Vibe One Mobile App:
Vibe One Web App:
Features & Benefits
Use Cases & Applications
System Performance
Display Quality
Touch Performance
Wireless Capabilities
Mounting & Installation Options
Assembly & Installation
Software Ecosystem
Security & Privacy
Thank you for purchasing Vibe S1 55" Interactive Touchscreen Smart Whiteboard.
The warranties provided by Vibe Inc. (Vibe) in this Limited Hardware Warranty apply only to Hardware Products you purchase for your use, and not for resale. The term "Hardware Product" means a computing device with a specific function and limited configuration ability. The Hardware Product is sold by Vibe for the purpose of executing the specific Vibe Software supplied with it. NOTHING IN THIS STATEMENT OF LIMITED WARRANTY AFFECTS ANY STATUTORY RIGHTS OF CONSUMERS THAT CANNOT BE WAIVED OR LIMITED BY CONTRACT.
Vibe warrants that the hardware components of its Hardware Product shall be free from material defects in design, materials, and workmanship and will function, under normal use and circumstances, in accordance with the documentation provided, for a period of twelve (12) months from the date of activation of the hardware product. If the Hardware product has not been activated within 60 days of purchase, the warranty will be valid for fifteen (15) months from the date of Vibe's shipment of the Hardware product ("Warranty Period").
After the Warranty Period, certain return material authorization ("RMA") services, as provided by Vibe (which are not covered under this warranty), are available for all Hardware Products pursuant to a purchased and active Vibe support agreement.
Your sole and exclusive remedy, and Vibe's sole and exclusive liability for defective hardware components, shall be that Vibe, subject to the terms and conditions of this section, and solely upon confirmation of a defect or failure of a hardware component to perform as warranted, shall at its sole option, either repair or replace the nonconforming hardware component or return of the price paid for the Hardware Product. All replacement parts furnished to you under this warranty shall be refurbished and equivalent to new, and shall be warranted as new for the remainder of the original warranty period. If a hardware failure occurs in the first 30 days from the product's software activation, Vibe will replace it with new part or full unit as may be needed. All defective parts, which have been replaced, shall become the property of Vibe. All defective parts that have been repaired shall remain Your property. This warranty gives You specific legal rights. You may have other rights that vary from state to state.
The foregoing warranties and remedies shall be void as to any Hardware Products damaged or rendered unserviceable by one or more of the following:
The warranty period is not extended if Vibe repairs or replaces a warranted product or any parts. Vibe may change the availability of limited hardware warranties, at its discretion, but any changes will not be retroactive.
If a Hardware Product or one of its component parts does not function as warranted during the warranty period, and such nonconformance can be verified by Vibe, Vibe, at its election, will provide either return and replacement service or replacement with a refurbished part/unit for the Hardware Product under the type of warranty service Vibe designates for that Hardware Product. A defective Hardware Product or one of its component parts may only be returned to Vibe upon Vibe's prior written approval. Any such approval shall reference an RMA number issued by an authorized Vibe service representative. To request an RMA number, you or your local Vibe Certified Solution Provider ("CCSP/CSP/ACSP") must contact Vibe's Technical Assistance Center ("TAC") and open a Service Request via OFFICE LIVING STORE. You should always register the Hardware Product in your Vibe User Center account. If you do not register the Hardware Product with Vibe, you may be required to present proof of purchase as evidence of your entitlement to warranty service. The Hardware Product's identification number will be required for all RMA cases.
Transportation costs, if any, incurred in connection with the return of a defective Hardware Product to Vibe shall be borne by You. Any transportation costs incurred in connection with the redelivery of a repaired or replacement item to You by Vibe shall be borne by Vibe; provided, however, that if Vibe determines, in its sole discretion, that the allegedly defective item is not covered by the terms and conditions of the warranty or that a warranty claim is made after the warranty period, the cost of the repair by Vibe, including all shipping expenses, shall be reimbursed by You.
Vibe will attempt to diagnose and resolve your problem over the phone or web. Upon determination of the hardware issue is related to a malfunction of one of the Hardware Product components, an RMA process will be initiated by Vibe's TAC. Vibe's TAC will either issue a replacement of the faulty part (like Power Supply, TV set, etc.) or a full Unit Replacement.
For Warranty Replacement service, it is required that you deliver the faulty unit to a location Vibe designates and provide courier name and tracking number to Vibe's TAC. After the Faulty unit is returned to Vibe, Vibe will use commercially reasonable efforts to ship the replacement hardware within seven (7) business days. Actual delivery times may vary depending on Your location. Vibe's TAC will send the required hardware to the Hardware Product's physical location, as it appears in your User Center and as verified with You when opening the Support Service Request.
You agree:
Report any defects or damages promptly to Office Living Store from whom the product was purchased with your dated proof of purchase. If repair is covered under the warranty, we'll arrange to have it resolved.
To submit a claim, please provide the following information:
This information can be submitted via email to: support@officelivingstore.com
Applicable Areas
The Vibe Store exclusively sells and ships items within the United States and some areas in Canada.
Shipping Costs
For orders shipped to 48 contiguous United States, Standard Factory Shipping is complimentary for orders equal to or over $150.
For Alaska, Hawaii, and Puerto Rico, shipping costs apply. Please contact support@officelivingstore.com for individual quotes.
Shipping Methods
Our standard free shipping method is ground service (parcel) and curbside delivery with liftgate (truck / LTL). This means drivers are not allowed to bring packages beyond the curbside due to liability/insurance issues. Please note that our shipping services cannot deliver to P.O. Box addresses.
For orders with 75" boards, or 55" boards with stands (quantities over 4), paid shipping options are available. You can select these options on the checkout page:
For specialized paid deliveries, you may need to contact our support team to schedule before checkout. Tracking details will be emailed when your order ships. Please provide a valid phone number, as carriers will call 24-48 hours before arrival to schedule a delivery appointment. Exact timing depends on carrier availability.
The shipping carriers we collaborate with include:
For customized shipping needs or other questions, please contact support@officelivingstore.com.
Lead Time
Once your order is placed, you will receive an order confirmation email. It will take 2-3 business days for your order to process. For orders placed during holidays, the processing times may differ.
You will receive the shipping confirmation email once the orders are ready to ship. Please note that when purchasing multiple items in one order, they may be dispatched separately, and you will receive individual shipping confirmation emails for the products ship.
How to Track
Track your order on our order tracking page or through the shipping confirmation email, which includes a tracking number and link.
For urgent order updates, please contact support@officelivingstore.com.
Update Your Shipping Information
Before finalizing your order, please carefully review all details, including name, shipping address, and products, to ensure accuracy and prevent potential issues.
For any amendments to shipping information prior to dispatch, contact us at support@officelivingstore.com.
Should you need to modify details while your order is in transit, please also reach out to support@officelivingstore.com. Please note that any re-consignment may incur additional fees and we cannot guarantee that all changes or modifications can be made.
We highly encourage to please review your detailed information so that this will not cause any service or transit delays.
Non-delivery or Shipping Damage
Please contact support@officelivingstore.com for assistance. We will respond within 1 business day.
For any questions regarding our warranty, return and exchange policy, please contact our customer support team at support@officelivingstore.com or call (332) 286-0535.
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Elevate hybrid collaboration with the Vibe Board S1 55”, a professional 4K interactive smart whiteboard trusted by 40,000+ businesses. Engineered with dual-processor architecture—Intel Core i7 (x86) for Windows applications and ARM RK3588 (8-core) for instant whiteboard responsiveness—this system eliminates lag while supporting full enterprise software. The 20-point infrared multi-touch enables simultaneous input for up to 20 users, while <4.5ms touch response and 8ms latency deliver natural pen-on-paper precision. The infinite canvas removes physical whiteboard limits, letting teams brainstorm, annotate, and visualize projects without constraints.
Designed for high-performance collaboration, the S1 features a 55-inch 4K UHD display (3840×2160) with 10-bit color, 350 cd/m² brightness, anti-glare and anti-fingerprint coating, and 178° viewing angles for clear visibility from every seat. Its infrared touch system works with fingers, passive styluses, or gloved hands—no battery-powered pens required. Sleek, durable construction ensures professional aesthetics in conference rooms, classrooms, or design studios.
The hybrid Intel Core i7 + ARM architecture delivers desktop-class Windows performance and power-efficient native whiteboard interaction. 16GB RAM, 512GB SSD, and ARM’s 8GB RAM/64GB eMMC provide smooth multitasking across video calls, CAD apps, and enterprise software. Built-in dual 10W speakers (20W total) fill small-to-medium rooms with clear audio. Multiple USB-C ports and HDMI 2.0, along with AirPlay and web casting, enable seamless connectivity for laptops, tablets, and other devices. At 52 lbs, it mounts easily on 200mm x 200mm VESA mounts or optional mobile stands, combining flexibility with stable performance.
General Information
Display Panel Specifications
Screen Features:
Dimensions & Weight
Board Dimensions:
Optional Stand (Sold Separately):
Dual Processor System Architecture
X86 Processor (Primary):
ARM Processor (Secondary):
Security:
Touch Technology
Multi-Touch Capabilities:
Connectivity & Ports
USB-C Ports:
HDMI Port:
Power Specifications
Audio System
What's Included
Accessories in Box:
Optional Accessories:
Software & Features - Vibe Board S1 Capabilities
Whiteboarding - Vibe Canvas:
Annotation Features:
Screen Casting & Mirroring:
Mac/iOS - AirPlay:
Windows - Web Cast:
Remote Control Options:
Vibe One Mobile App:
Vibe One Web App:
Features & Benefits
Use Cases & Applications
System Performance
Display Quality
Touch Performance
Wireless Capabilities
Mounting & Installation Options
Assembly & Installation
Software Ecosystem
Security & Privacy
Thank you for purchasing Vibe S1 55" Interactive Touchscreen Smart Whiteboard.
The warranties provided by Vibe Inc. (Vibe) in this Limited Hardware Warranty apply only to Hardware Products you purchase for your use, and not for resale. The term "Hardware Product" means a computing device with a specific function and limited configuration ability. The Hardware Product is sold by Vibe for the purpose of executing the specific Vibe Software supplied with it. NOTHING IN THIS STATEMENT OF LIMITED WARRANTY AFFECTS ANY STATUTORY RIGHTS OF CONSUMERS THAT CANNOT BE WAIVED OR LIMITED BY CONTRACT.
Vibe warrants that the hardware components of its Hardware Product shall be free from material defects in design, materials, and workmanship and will function, under normal use and circumstances, in accordance with the documentation provided, for a period of twelve (12) months from the date of activation of the hardware product. If the Hardware product has not been activated within 60 days of purchase, the warranty will be valid for fifteen (15) months from the date of Vibe's shipment of the Hardware product ("Warranty Period").
After the Warranty Period, certain return material authorization ("RMA") services, as provided by Vibe (which are not covered under this warranty), are available for all Hardware Products pursuant to a purchased and active Vibe support agreement.
Your sole and exclusive remedy, and Vibe's sole and exclusive liability for defective hardware components, shall be that Vibe, subject to the terms and conditions of this section, and solely upon confirmation of a defect or failure of a hardware component to perform as warranted, shall at its sole option, either repair or replace the nonconforming hardware component or return of the price paid for the Hardware Product. All replacement parts furnished to you under this warranty shall be refurbished and equivalent to new, and shall be warranted as new for the remainder of the original warranty period. If a hardware failure occurs in the first 30 days from the product's software activation, Vibe will replace it with new part or full unit as may be needed. All defective parts, which have been replaced, shall become the property of Vibe. All defective parts that have been repaired shall remain Your property. This warranty gives You specific legal rights. You may have other rights that vary from state to state.
The foregoing warranties and remedies shall be void as to any Hardware Products damaged or rendered unserviceable by one or more of the following:
The warranty period is not extended if Vibe repairs or replaces a warranted product or any parts. Vibe may change the availability of limited hardware warranties, at its discretion, but any changes will not be retroactive.
If a Hardware Product or one of its component parts does not function as warranted during the warranty period, and such nonconformance can be verified by Vibe, Vibe, at its election, will provide either return and replacement service or replacement with a refurbished part/unit for the Hardware Product under the type of warranty service Vibe designates for that Hardware Product. A defective Hardware Product or one of its component parts may only be returned to Vibe upon Vibe's prior written approval. Any such approval shall reference an RMA number issued by an authorized Vibe service representative. To request an RMA number, you or your local Vibe Certified Solution Provider ("CCSP/CSP/ACSP") must contact Vibe's Technical Assistance Center ("TAC") and open a Service Request via OFFICE LIVING STORE. You should always register the Hardware Product in your Vibe User Center account. If you do not register the Hardware Product with Vibe, you may be required to present proof of purchase as evidence of your entitlement to warranty service. The Hardware Product's identification number will be required for all RMA cases.
Transportation costs, if any, incurred in connection with the return of a defective Hardware Product to Vibe shall be borne by You. Any transportation costs incurred in connection with the redelivery of a repaired or replacement item to You by Vibe shall be borne by Vibe; provided, however, that if Vibe determines, in its sole discretion, that the allegedly defective item is not covered by the terms and conditions of the warranty or that a warranty claim is made after the warranty period, the cost of the repair by Vibe, including all shipping expenses, shall be reimbursed by You.
Vibe will attempt to diagnose and resolve your problem over the phone or web. Upon determination of the hardware issue is related to a malfunction of one of the Hardware Product components, an RMA process will be initiated by Vibe's TAC. Vibe's TAC will either issue a replacement of the faulty part (like Power Supply, TV set, etc.) or a full Unit Replacement.
For Warranty Replacement service, it is required that you deliver the faulty unit to a location Vibe designates and provide courier name and tracking number to Vibe's TAC. After the Faulty unit is returned to Vibe, Vibe will use commercially reasonable efforts to ship the replacement hardware within seven (7) business days. Actual delivery times may vary depending on Your location. Vibe's TAC will send the required hardware to the Hardware Product's physical location, as it appears in your User Center and as verified with You when opening the Support Service Request.
You agree:
Report any defects or damages promptly to Office Living Store from whom the product was purchased with your dated proof of purchase. If repair is covered under the warranty, we'll arrange to have it resolved.
To submit a claim, please provide the following information:
This information can be submitted via email to: support@officelivingstore.com
Applicable Areas
The Vibe Store exclusively sells and ships items within the United States and some areas in Canada.
Shipping Costs
For orders shipped to 48 contiguous United States, Standard Factory Shipping is complimentary for orders equal to or over $150.
For Alaska, Hawaii, and Puerto Rico, shipping costs apply. Please contact support@officelivingstore.com for individual quotes.
Shipping Methods
Our standard free shipping method is ground service (parcel) and curbside delivery with liftgate (truck / LTL). This means drivers are not allowed to bring packages beyond the curbside due to liability/insurance issues. Please note that our shipping services cannot deliver to P.O. Box addresses.
For orders with 75" boards, or 55" boards with stands (quantities over 4), paid shipping options are available. You can select these options on the checkout page:
For specialized paid deliveries, you may need to contact our support team to schedule before checkout. Tracking details will be emailed when your order ships. Please provide a valid phone number, as carriers will call 24-48 hours before arrival to schedule a delivery appointment. Exact timing depends on carrier availability.
The shipping carriers we collaborate with include:
For customized shipping needs or other questions, please contact support@officelivingstore.com.
Lead Time
Once your order is placed, you will receive an order confirmation email. It will take 2-3 business days for your order to process. For orders placed during holidays, the processing times may differ.
You will receive the shipping confirmation email once the orders are ready to ship. Please note that when purchasing multiple items in one order, they may be dispatched separately, and you will receive individual shipping confirmation emails for the products ship.
How to Track
Track your order on our order tracking page or through the shipping confirmation email, which includes a tracking number and link.
For urgent order updates, please contact support@officelivingstore.com.
Update Your Shipping Information
Before finalizing your order, please carefully review all details, including name, shipping address, and products, to ensure accuracy and prevent potential issues.
For any amendments to shipping information prior to dispatch, contact us at support@officelivingstore.com.
Should you need to modify details while your order is in transit, please also reach out to support@officelivingstore.com. Please note that any re-consignment may incur additional fees and we cannot guarantee that all changes or modifications can be made.
We highly encourage to please review your detailed information so that this will not cause any service or transit delays.
Non-delivery or Shipping Damage
Please contact support@officelivingstore.com for assistance. We will respond within 1 business day.
For any questions regarding our warranty, return and exchange policy, please contact our customer support team at support@officelivingstore.com or call (332) 286-0535.