1. What payment methods do you accept?
Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and EFT/ACH.
2. When is payment due?
One-time purchases: Within 3 days of invoice.
Subscriptions: 1st day of each month.
3. Are taxes included?
Prices are in USD and exclude applicable taxes unless stated.
4. How do I dispute a charge?
Email support@officelivingstore.com within 3 days of invoice date.
5. How long do refunds take?
Approved refunds are processed within 15 business days.
6. Where do you ship?
United States only.
7. How much is shipping?
Calculated at checkout. Free shipping may apply to selected products.
8. What is the order cut-off time?
11:00 PM (U.S. Eastern Time).
9. How long does delivery take?
Processing: 1–6 business days
Delivery: 2–14 business days after shipment.
10. Will I receive tracking?
Yes, tracking details are emailed after shipment.
11. What is your return window?
30 days from delivery.
12. Is there a restocking fee?
Yes, 25% of the product price.
13. Who pays return shipping?
Customer is responsible.
14. What if my item is damaged?
Report within 30 days with photo/video evidence for review.
