Orders & Payments
What payment methods do you accept?
We accept major payment options including:
- Visa, MasterCard, American Express
- PayPal
- Apple Pay
- Google Pay
- ACH/Electronic Funds Transfer
All transactions are processed securely through encrypted checkout.
When am I charged for my order?
Payment is required at checkout for one-time purchases. Orders are processed once payment has been received.
Will I receive an invoice?
Yes. An invoice is sent electronically to your email after order completion.
What if I notice a billing error?
Please contact us within 3 days of receiving your invoice and we will investigate promptly.
Shipping
Where do you ship?
- We currently ship throughout the United States.
- International shipping will be available soon.
How much does shipping cost?
Shipping costs depend on:
- Product size and weight
- Manufacturer location
- Delivery destination
Some products qualify for free shipping, while others offer optional delivery upgrades such as room-of-choice or white-glove installation. All costs are clearly displayed at checkout.
How long does order processing take?
1–6 business days (Monday–Friday excluding holidays)
How long does delivery take?
Estimated delivery times after shipment:
- Standard Delivery: 2–14 business days
- Expedited Options: 2–7 business days (specific products)
Delivery times may vary due to carrier or weather conditions.
How do I track my order?
Once shipped, you’ll receive an email with:
- Tracking number
- Carrier details
- Tracking link
What if my package is delayed or lost?
Contact us then we will investigate with the carrier and arrange a resolution if needed.
What should I do if my item arrives damaged?
Please contact us within 3 days and provide photos. We will coordinate replacement or refund where applicable.
Returns & Refunds
What is your return window?
Most eligible products allow return requests within:
- 30 days of delivery
- However, return eligibility varies by manufacturer and product.
- Details are always listed on Returns & Refunds Policy page
Do you accept returns on all products?
Not always. Some brands offer full 30-day returns, while others have final sale policies where returns are only accepted for:
- Defective items
- Damaged delivery
- Incorrect products shipped
Who pays for return shipping?
- Customer pays return shipping
- Store/manufacturer pays if item is defective, damaged, or incorrect
Are there restocking fees?
Depending on manufacturer terms:
How do I start a return?
Contact customer support with:
- Order number
- Reason for return
- Photos if applicable
We’ll coordinate authorization and instructions.
When will I receive my refund?
Refunds are issued to the original payment method after inspection.
Processing time:
- Up to 15 business days (Bank processing times may vary)
Do you offer exchanges?
Exchanges are available for:
- Defective items
- Damaged products
- Incorrect shipments
Availability depends on manufacturer terms.
Order Changes & Cancellations
Can I cancel my order?
- Yes, if the order has not yet been processed.
- Once shipped, cancellation may not be possible and standard return procedures apply.
What if I entered the wrong shipping address?
- Contact us immediately.
- Additional shipping charges may apply if reshipment is required.
Support
How can I contact customer service?
- Email: support@officelivingstore.com
- Phone: (332) 286-0535
- Monday-Friday, 7:30 AM - 2:30 PM (U.S. Eastern Time)
We respond within 24 business hours.
Thank you for choosing Office Living Store!
