Effective Date: 01/05/2025
1. Introduction
At Office Living Store ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.officelivingstore.com.
2. Shipping Destinations
- We currently ship across the United States.
- International shipping will be available soon.
3. Shipping Costs
Domestic (United States)
- Shipping costs are calculated at checkout based on product size, weight, manufacturer location, and delivery destination. Some products qualify for free shipping, which will be clearly displayed on the product page.
Orders placed before 2:00 PM
No Hidden Fees
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All shipping costs are calculated and displayed at checkout before payment is completed. There are no hidden fees.
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Brands
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Shipping Methods
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Prices
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Kahuna Chair
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Free Insured Shipping: Delivered To Your Doorstep With Fast Processing (Full Tracking)
- Free White Glove Delivery & Setup: Premium In-Home Delivery & Installation (Packaging Removal + Light Assembly)
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Free
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| Eurotech Seating |
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Free Insured Shipping: Delivered To Your Doorstep With Fast Processing (Full Tracking)
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Free |
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Barcalounger
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Free Insured Shipping: Delivered To Your Doorstep With Fast Processing (Full Tracking)
- Free White Glove Delivery & Setup: Premium In-Home Delivery & Installation (Packaging Removal + Light Assembly)
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Free
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Moe's Home
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Free Insured Shipping: Delivered To Your Doorstep With Fast Processing (Full Tracking)
- Room Of Choice Delivery: Carried To Any Room Of Your Choice (Includes Up To 2 Staircases)
- White Glove Delivery & Setup: Premium In-Home Delivery & Installation (Packaging Removal + Light Assembly)
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Zenbooth
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- Standard Factory Shipping: Carefully packaged and shipped (Delivered safely to your doorstep with full tracking)
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Flexispot
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- Room Of Choice Delivery (Optional): Carried To Any Room Of Your Choice (Up to 2-floor maximum on stairway)
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Standard Factory Shipping: Carefully packaged and shipped within 2-14 days (Delivered safely to your doorstep with full tracking)
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Vibe
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- Inside Delivery: First-Floor Lobby Drop-Off (Professional handling ensured)
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Room Of Choice Delivery: Carried To Any Room Of Your Choice (Up to 2-floor maximum on stairway)
- Standard Factory Shipping: Carefully packaged and shipped within 2-14 days (Delivered safely to your doorstep with full tracking)
- White Glove Delivery: Carried To Any Floor/Room Of Your Choice (Using a pallet jack)
- White Glove Enhanced: Two-Person Room Delivery Via Stairs (With full handling care)
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AllerAir
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- Inside Delivery: Carried To Any Room Of Your Choice (Up to 2-floor maximum on stairway)
- Loading Dock/ Lift Gate Service: Loading Dock Delivery Preferred (If no dock is available, lift gate service will be used for safe unloading)
- Standard Curb Side Delivery: Carefully Palletized And Shipped Within 2-14 Days (Delivered safely to your doorstep with full tracking)
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4. Order Processing Time
Processing Time
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Orders are processed within 1-6 business days (Monday to Friday, excluding holidays).
Weekend and Holiday Orders
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Orders placed on weekends or public holidays will be processed on the next business day.
5. Estimated Delivery Time
Standard Delivery
- Estimated delivery typically occurs within 2–14 business days after shipment depending on product type and manufacturer location.
Faster Delivery
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Where available, expedited options may deliver within 2–7 business days.
Important Notes
Delivery timelines are estimates and may vary due to weather conditions, carrier delays, or supply chain factors. In rare cases, delivery may extend beyond standard estimates, and customers will be notified accordingly.
6. Shipping Methods and Carriers
Reliable Carriers
- We coordinate shipments through established logistics partners, nationally recognized carriers and manufacturer-arranged delivery services depending on product type and size.
Shipment Tracking
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All orders include tracking information, which will be provided via email once your order has shipped.
Important Notes:
If you encounter any issues with the shipment like if any loss incurs or shipment is damaged, please contact us promptly.
7. Order Tracking
Tracking Information
After your order has been shipped, you will receive an email containing:
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Tracking Number
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Carrier Name
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Link to Track Your Package
Important Notes:
If you have questions or need assistance with tracking, please contact our Customer Service (support@officelivingstore.com).
8. Delivery Issues
8.1 Delayed or Lost Packages
Delayed Delivery
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If your package is delayed beyond the estimated delivery time, please contact us at support@officelivingstore.com or (332) 286-0535.
Lost Packages
If your tracking information indicates that your package was delivered but you have not received it:
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Verify the shipping address provided.
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Check with neighbours or building management.
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Contact us for further assistance.
8.2 Damaged Packages
Reporting Damage
If your package arrives damaged:
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Take photos of the damaged packaging and items.
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Contact us within 3 days at support@officelivingstore.com
Resolution
We will work with you to arrange a replacement or refund as appropriate.
9. Missing Items
Reporting Missing Items
If any items are missing from your order:
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Contact us within 3 days of receiving your package.
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Provide your order number and details of the missing item(s).
Resolution
We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.
10. Return and Refund Policy
- Return eligibility, shipping responsibility and refund conditions vary by manufacturer and product type.
- Customers should review the Return & Refund Policy page and the Guarantee section on the product page prior to purchase.
For More Information
Please refer to our Return and Refund Policy for detailed information.
11. Incorrect Address
Address Accuracy
- Customers are responsible for ensuring shipping information is accurate at checkout. If an incorrect address is provided, we will work with the customer to attempt resolution, though additional shipping charges may apply.
Returned Packages
If a package is returned to us due to an incorrect address:
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We will contact you to arrange reshipment.
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Additional charges will be applied.
12. Contact Information
If you have any questions or concerns regarding your shipment, please contact us:
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support@officelivingstore.com
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(332) 286-0535
Our customer service team is available from:
- Monday to Friday: 7:30 AM – 2:30 PM (U.S. Eastern Time)
- We aim to respond to all inquiries within 24 hours on business days.
13. Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.
Thank you for shopping with Office Living Store!
We appreciate your business and are committed to providing you with exceptional service
