Refund policy

Effective Date: 01/05/2025

Office Living Store is committed to providing a transparent and fair return process. This policy outlines the general return framework applicable to all purchases made through www.officelivingstore.com.

We work with multiple manufacturers, certain conditions such as (Return Window, Return Shipping Costs, Restocking Fees & Conditions) may vary by brands. These variations are clearly shown on product pages and summarized in SECTION 12 below.

KEY RETURN SUMMARY

 

• Return requests must be submitted within 30 days of receiving the order.
• For brands with an “ALL SALES FINAL” policy: Returns are generally not accepted. Exceptions are made only in some cases mentioned in SECTION 3.1
• Some manufacturers require damage or defect reporting within 3-7 days.
• Items must be unused and in original packaging unless defective.
• Restocking fees may apply depending on manufacturer terms.
• Return shipping fees is typically customer responsibility unless the item is defective, damaged or incorrect. 
• Refunds are issued to the original payment method after inspection.

1. Scope and Intent

This policy applies to all purchases made through Office Living Store. We act as the authorized dealer and coordinate directly with manufacturers to process returns in accordance with their requirements while ensuring customers receive support throughout the process.

2. Contact Information

For questions regarding the returns & refunds, please contact our customer service:

• Email: support@officelivingstore.com  
• Phone: (332) 286-0535  
• Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA  
• Hours: Monday to Friday, 7:30AM – 2:30PM (U.S. Eastern Time)

We aim to respond to all inquiries within 24 hours on business days.

3. Return Eligibility

3.1 Standard Return Window  

For brands offering a return period: Return requests must be submitted within 30 days of receiving the order. This includes brands with policies such as:

• 30 DAY MONEY BACK GUARANTEE
• 30 DAY STANDARD RETURN
• 30 DAY RISK FREE POLICY
• 30 DAY TRIAL (WITH APPLICABLE RETURN FEES)
• 30 DAY RETURN WITH RESTOCKING FEES

For brands with an “ALL SALES FINAL” policy: Returns are generally not accepted. Exceptions are made only in cases of:

• Incorrect product shipped
• Defective or damaged items
• Freight damage during delivery
  

All return windows, return shipping costs, restocking fees & conditions are clearly displayed on the product page in the GUARANTEE section and summarized in SECTION 12 (Brand-Specific Return Policies).

All manufacturers require notification of damage, defects, incorrect products or missing parts within 3–7 days of delivery.

3.2 Conditions for Return  

To qualify for return:

• Item must be unused and undamaged  
• Any items are missing from your order
• Item must include original packaging and accessories  
• A receipt of proof of purchase is required  
• Product must not fall under a non-returnable category  

4. Return Process

4.1 Initiating a Return  

Contact Customer Service with:

• Your order number  
• A detailed reason for return  
• Supporting images (if applicable)

We will review your request then coordinate with the manufacturer to issue instructions and provide an RMA number where required.

4.2 Preparing the Return  

• Securely package item in original packaging  
• Include all accessories and documentation  
• Attach provided shipping label

4.3 Shipping the Return  

• Use a trackable courier service & shipping method to ensure that your package arrives safely  
• Ship within the timeframe provided in your return authorization
  

5. Return Shipping Costs

Unless the return is due to:

• Incorrect product shipped
• Defective or damaged items
• Freight damage during delivery

Customers are responsible for return shipping costs

6. Special Return Situations

6.1 Defective or Damaged Items 

• Report within 3–7 days  
• We will arrange replacement or refund including shipping depending on the condition of the product

6.2 Incorrect Item Received  

• We arrange return shipping and replacement

6.3 Product Not Delivered  

• Verify the shipping address provided
• Check with neighbours 
• We initiate carrier investigation and provide replacement or refund if confirmed lost.

6.4 Order Cancellation  

• Before your order has been processed, you can apply for full refund
• If the order has already been processed or shipped, cancellation may no longer be possible. In such cases the standard return procedure must be followed in accordance with manufacturer terms.

7. Non-Returnable Items

• Custom or personalized products  
• Gift cards or downloadable software  
• Opened hygiene/sanitary goods  

8. Refunds

8.1 Approval  

• Refunds are issued after inspection and confirmation of eligibility
• We'll confirm the status of the refund via email

8.2 Processing Time  

• Refund issued to original payment method 
• Please allow up to 15 business days for the refund depending on bank processing
  

9. Exchanges

• Eligible for defective, damaged or incorrect items
• Shipping responsibility depends on reason for exchange

10. Timelines

• Return request window — 30 days  
• Return shipment deadline — Provided during authorization  
• Refund processing — Within 15 days after inspection  

11. Legal Rights

This policy does not affect any statutory consumer rights under applicable law.

12. Brand-Specific Return Policies

Office Living Store offers products from multiple manufacturers:

• Return Window, Return Shipping Costs, Restocking Fees & Conditions may differ.
• Restocking fees typically range between 10%-25% depending on manufacturer terms and product condition. Exact conditions are disclosed below prior to purchase and confirmed during return authorization.
  

A summary table of Brand-Specific Return Policies is provided below for reference:

BRANDS	POLICIES
Kahuna Chair	30-DAY MONEY BACK GUARANTEE Return Window: 30 days from delivery Restocking Fee: 15-35% restocking fee applies Shipping Costs: Customer pays freight charges for return Non-Refundable: White glove delivery fees are non-refundable Requirements: Original packaging required. Must obtain RMA number. Product will not be accepted if returned improperly. EXCHANGE POLICY Exchange allowed within 30 days for another model Customer pays return shipping and potential 30% restocking fee Defective on delivery: Free exchange with proof (no extra shipping) Non-defective: No return option; exchange only for similar models, or refund minus fees
Eurotech Seating	ALL SALES FINAL - NO RETURNS ACCEPTED Return Policy: We do not accept product returns once the order has been processed and shipped. COVERED SITUATIONS ONLY Damaged or defective on arrival (report within 24-48 hours) Wrong product shipped (contact within 24-48 hours) Manufacturing defects under warranty EXCHANGE POLICY  Not eligible for exchanges once processed delivered Resolution: Manufacturer will repair or replace according to warranty terms
Barcalounger	ALL SALES FINAL - NO RETURNS ACCEPTED Return Policy: We do not accept product returns once the order has been processed and shipped. COVERED SITUATIONS ONLY Wrong product shipped (report within 24-48 hours) - Barcalounger pays all return/replacement costs Recurring Manufacturing defect/recall - Barcalounger will cover all costs Inaccurate product info (report within 4 days) - Credit for product cost and original shipping EXCHANGE POLICY Not eligible for exchanges once delivered Important: Do NOT refuse delivery. Accept shipment and note damage on delivery receipt, then contact us within 24-48 hours.
Moe's Home	ALL SALES FINAL - NO RETURNS ACCEPTED Return Policy: All sales are final. No returns or exchanges accepted. Inspection Window: Inspect all items upon delivery and report any damage/defects within 7 days. COVERED SITUATIONS Wrong product shipped - Replacement free of charge (or credit for product cost only) Manufacturing defects within 7 days Freight damage noted at delivery or concealed damage within 7 days  Restocking Fee: 20% cancellation fee if order processed Damage Claims: Must be made within 7 days. Note specific damage on delivery receipt (not just "subject to inspection")
Zenbooth	30-DAY STANDARD RETURN POLICY Return Window: 30 days from delivery date Product Quality/Damage Claims: Must report within 3 days of delivery with photos and description Return Shipping: Zenbooth covers return shipping costs (Conditions apply) Refund: Full refund issued once return is complete RETURN RESTRICTIONS Maximum order size: 2 Solos, 1 Duo, or 1 Quad (cannot combine) Must have original packaging and be accessible for pickup Notify intent to return within 30 days from delivery Zenbooth reserves the right to inspect before authorizing return US and Canada only No altered/modified products Returns may take up to 30 days to process EXCHANGE POLICY  Not eligible for exchanges Cancellation: Orders may be cancelled before shipment. After shipment, customer covers all shipping costs to/from warehouse
Flexispot	30-DAY RISK-FREE POLICY (STANDING DESKS) Standing Desk Returns: Return Window: 30 days from delivery Restocking Fee: None for items in "like new" condition Shipping: No shipping fee for return 10% restocking fee if not in "like new" condition Items must be disassembled and repackaged as originally received. Items not returned in this condition will be subjected to additional fees For order within Continental US only Massage Chair Returns: Free cancellation within 24 hours if not shipped 30-day return window (must be unused and in sellable condition) Customer bears all shipping costs to/from warehouse and all risks of loss or damage to the item while in transit to FlexiSpot Original packaging required, no missing parts/damages, unused and in sellable condition Additional fees may apply for missing parts or damage General Information: RMA number required for all returns Returns are processed and credited within 7-15 days of receipt Use trackable and insurable shipping method Clearance items are final sale Non-refundable beyond 30 days Order Cancellation: Email within 1 hour for full refund. After 1 hour, follows RMA process with shipping costs deducted. Refused deliveries: shipping cost deducted from refund.
Vibe	30-DAY TRIAL (WITH RETURN FEES) Damaged/Defective on Arrival: Report within 3-5 business days with photos/videos Complimentary return shipping label provided Keep all original packaging 30-Day Trial Returns: Return Window: 30 days from delivery Customer pays return delivery fees Return Delivery Fees: Vibe Board 55": $350 | Vibe Board 75": $630 | Camera: $20 | Tap: $20 | Stylus: $20 | Stand 75": $235 | Stand 55": $130 Peak holiday surcharges (Oct 1 - Jan 31): up to $100 additional Return Requirements: Boards/accessories: Must include all accessories and original packaging Stands: Must be UNOPENED in original package Refurbished products not eligible for 30-day trial Refund: Full refund = product cost minus return delivery fee. Processed within 1 business day after inspection (up to 10 business days to appear in account). EXCHANGE POLICY  No direct exchanges available Return Address: Vibe Inc, 17625 Fabrica Way, Cerritos, CA 90703
AllerAir	30-DAY RETURN POLICY (WITH RESTOCKING FEE) Return Window: 30 days from purchase Restocking Fee: 25% if box is opened Shipping Costs: Customer pays return shipping Non-Refundable: Original shipping charges  Return Requirements: Item must be unused and in same condition as received Must be in original packaging If box opened: Must remove all filters before returning

13. Questions

We are committed to guiding customers through every step of the return process.
For more information, please contact our Customer Service team:

• Email: support@officelivingstore.com
• Phone: (332) 286-0535

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.