Description
Transform your home into a luxury wellness sanctuary with the Kahuna Dios 1288 8D massage chair – where advanced AI technology meets therapeutic precision. This premium massage chair features revolutionary 8D Dual Air-Tech Touch Rollers that intelligently adapt to your body's unique contours, delivering customized relief from your neck down to your hamstrings along an extended 54-inch SL-track system.
Engineered for the ultimate mind-body reset, the Dios 1288 combines zero-gravity positioning with targeted heat therapy and an exclusive Brain Relaxation Program that guides you into deep relaxation. Whether you need gentle stress relief after a long day or deep-tissue intensity for muscle recovery, this luxury massage chair offers multiple massage techniques including kneading, tapping, shiatsu, and rolling – all controlled through an intuitive touchscreen or convenient remote.
Perfect for home offices, wellness rooms, or luxury living spaces, the Kahuna Dios 1288 brings spa-level therapeutic massage to your fingertips. With fast shipping, and comprehensive 3-year warranty coverage, your journey to total-body wellness starts the moment you order.
Specifications
General Information
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Model: DIOS 1288
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Series: DIOS
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Color Options: Black
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Assembly: Semi Assembled
Dimensions & Weight
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Dimensions (Upright): 34" W × 52" D × 63" H
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Dimensions (Reclined): 34" W × 76" D × 52" H
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Width Before Assembly: 26 inches
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Width After Assembly: 34 inches
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Weight: 266 lbs (Net Weight) / 333 lbs (Gross Weight)
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Maximum User Weight: 265 lbs (120kg)
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Recommended User Height: 5'1" (155cm) to 6'4" (193cm)
Electrical Specifications
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Rated Voltage: 110V ~
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Rated Frequency: 50/60Hz
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Rated Power Consumption: 180W
Massage Technology
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Technology: 4D+@, 8D
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Track System: Dual Track, Flex-Track
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Coverage: Full Body
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Reclining Angle: Approximately 120° to 160°
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Auto Programs: 24
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Session Time: Max 30 Minutes
Features & Functions
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Zero Gravity: Yes
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Automatic Body Scan: Yes
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Heating Therapy: Yes
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Stretching: Yes
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Auto Foot Extension: Yes
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Voice Control: Yes
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Bluetooth Speaker: Yes
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Castors: Yes
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Remote: Tablet Remote
Guarantee
WARRANTY CERTIFICATION FOR DIOS-1288
Thank you for purchasing Kahuna massage chair.
When you purchase the Kahuna DIOS-1288, it gives full warranty for 2 years. You must register our warranty within a month after you receive the product. Warranty will be voided if we don't receive registration within a month period. For registration, you must email at support@officelivingstore.com
The warranty is limited to the original purchaser and is non-transferable. Warranty will be voided if you buy from end user.
This product is for home use. Any commercial use of the product will also void warranty.
WARRANTY COVERAGE - 2 Years
First 1 Year (Tablet)
It covers all parts and labor cost. Customers do not pay anything within one year. We offer on-site repair services.
First 2 Years (Chair)
It covers all parts and labor cost. Customers do not pay anything within two years. We offer on-site repair services.
EXCLUSIONS FROM WARRANTY
Not Included:
Warranty will not be covered if it was damaged by customer such as:
- Drop or damage by moving the product
- Accidents or neglect such as stains, fluids, mold, water damage, animal damage, cuts and burns
- Normal wear and tear including velcro, zipper, or tears in any fabric or leather covering
- Product has been damaged physically or intentionally
- Commercial use of the product
- We do not cover shipping expenses if this occurs
HOW TO FILE A CLAIM
Customer must have a return authorization number in order to return shipments to a service center. This warranty provides you specific legal rights. You may also have other rights that may vary from state to state.
Registration must be filled out within 30 days from delivery date.
To submit a claim, please provide the following information:
- Copy of original sales slip or order number
- Photo of the manufacturing tag of the product
- Photos of the product from multiple angles
- If necessary, up-close photos of the problem area(s) that help to explain the issue(s)
- Detailed description of the issue
- Return authorization number
This information can be submitted via email to: support@officelivingstore.com
CONTACT INFORMATION
For Warranty Claims: Email: support@officelivingstore.com
Customer Support: Phone: (332) 286-0535 Email: support@officelivingstore.com
RETURN AND EXCHANGE POLICY
30-DAY MONEY BACK GUARANTEE
Return Policy:
- Customers may return their product within 30 days.
- Customer Responsibility: Freight charges + 15–35% restocking fee will be applied. White glove delivery is non-refundable. Original packaging required.
- Process: Contact customer service to obtain a Return Merchandise Authorization (RMA) number and the correct return address. Please make sure that the item is returned in its original condition and that it is packed in its original box. Product will not be accepted if it is returned improperly. Restocking fee and return shipping charge will be applied.
EXCHANGE POLICY
- Exchange: Customers may exchange for another model within 30 days.
- Charges: Customer pays return shipping and potential 30% restocking fee.
- Defective Chair Exchange: If defective on delivery, we'll exchange it at no extra shipping cost and proof must be shown to the headquarters (proof required).
- Non-Defective Exchange: No return option; exchange allowed for similar models, or return for refund minus shipping/restocking fees.
HOW TO INITIATE A RETURN OR CLAIM
If you believe your product qualifies for a return or claim under the policies above, please contact us within the specified timeframes:
Contact Information:
Required Information:
- Order number and purchase receipt
- Photos of the product and packaging
- Photo of the manufacturing tag
- Detailed description of the issue
- Photos of any defects or damage
- Return Authorization number
IMPORTANT NOTES
- Warranty registration must be completed within 30 days from delivery date
- Warranty will be voided if registration is not received within one month
- This product is for home use only - commercial use voids warranty
- Returns must be initiated within 30 days of delivery
- Products must be in original condition with original packaging
- 15-35% restocking fee applies to returns
- Freight charges and white glove delivery are non-refundable
- Customer is responsible for inspection of products upon delivery
- Return Authorization number required for all returns
- Warranty is non-transferable and applies only to original purchaser
- Product will not be accepted if returned improperly
- Once your return is received & approved then refund will be processed to your original payment method within 15 business days
- All determinations regarding returns and claims are subject to Kahuna's approval
DAMAGE DURING SHIPPING
If your product arrives damaged due to shipping, please:
- Inspect the product immediately upon delivery
- Document all damage with photos immediately
- Provide a detailed description of the damage
- Contact us within 3 days at support@officelivingstore.com or call (332) 286-0535
- Keep all original packaging materials for inspection
- Obtain a Return Authorization number for defective products
If defective on delivery, we'll exchange it at no extra shipping cost with proof shown to the headquarters.
For any questions regarding our warranty, return and exchange policy, please contact our customer support team at support@officelivingstore.com or call (332) 286-0535.
